If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.
1. What is the Bedwetting Store?
The Bedwetting Store is America's one-stop shop for bedwetting items. We are proud to serve the millions of families who seek information and practical solutions to help their child stop bedwetting. We feature quality goods at discounted prices. You'll find us at your child's pediatrician's office, in many popular parents magazines and on the Web, of course.
2. Do you take insurance?
We do not participate directly with insurance companies; however, many of our alarms are considered to be durable medical equipment and may be a covered benefit. Most of our customers find that our alarms are so reasonably priced that they actually save money compared to what they already spend on disposable pants and laundry. Should you wish to seek reimbursement from your insurer, simply combine our sales receipt with a prescription from your child’s provider and submit them with a completed claim form to your insurance company. The HCPC code for a bedwetting alarm is S8270.
3. What is the HCPC code for a bedwetting alarm?
The HCPC code for a bedwetting alarm is S8270.
4. Is a prescription required for an alarm?
No, bedwetting alarms may be purchased without a prescription.
5. What are your hours of operation?
You can call us at 1-800-214-9605 between 8 a.m. and 6 p.m. Eastern time, Monday through Friday to speak with a customer service representative. You may send us an e-mail at any time by using the “Contact Us” link at the bottom of any page. Please include complete information as applicable when making your inquiry so that we can respond as quickly and accurately as possible.
6. Where are you located?
Our offices, call center and warehouse are located in Montgomery County, Maryland - between the cities of Washington, DC and Baltimore. Since we're a catalog based company, we're experienced with shipping to customers throughout the United States and most countries of the world.
7. When is my order processed?
All orders are typically processed in 1 to 2 business days, whether you phone your order in, fax it in, or place it online. Expedited orders (i.e., Next Day and 2nd Day) placed before 2 p.m. Eastern time are shipped the same business day (excluding Holidays).
8. Do you take purchase orders?
Yes, for organizations with satisfactory credit, we accept purchase orders. Contact us for terms and minimum quantities.
9. What shipping methods are used?
We currently ship via UPS and the United States Postal Service.
10. When will I receive my order?
For in-stock items delivered within the continental United States, you should expect to receive your order within approximately 2 to 8 business days - depending upon the shipping method chosen. For orders placed online, you will receive an e-mail confirmation notifying you once your order is shipped. Please view our shipping page to view our estimated shipping times.
11. How are shipping packages marked?
We respect your privacy. Due to requests by some of our customers, the only markings on the outside of the usual shipping box are a return address from "BWS". If you order case quantities, cases are shipped from the manufacturer and may have the product name on the outside of the box. International and APO addresses will include a customs form on which we are required to list the contents of the package.
12. Do I have to pay sales tax?
For phone, mail, fax or Internet orders, we are required to collect sales tax for Maryland residents.
13. How much does shipping cost?
Shipping within the 48 continental United States is only $6.95 for standard shipping. Shipping charges for all other orders are calculated automatically when you proceed to checkout for online orders, or when you place your order over the phone.
14. How do I check the status of my order or contact you if I have a question about my order?
If you have any question about your order, including order status, call us at 1-800-214-9605, e-mail us at service@bedwettingstore.com, or use the “Contact Us” form at the bottom of any of our web pages. Please include your name, address, and order transaction number in addition to your question so that we may assist you as quickly as possible.
15. How do I know that my online order is safe?
We know through experience that everyone wants a safe, secure online store from a source you can trust. You can feel secure in knowing that we use SSL (Secure Socket Layer), a secure means for handling your online order. In addition, most credit card companies provide additional safeguards to protect your online transaction.
16. Can I change or cancel my order after it's been submitted?
If we have not yet shipped your order, you can request a change or cancel your order. For fastest service, call us at 1-800-214-9605. If you have just submitted your order online, send an e-mail to service@bedwettingstore.com. Be sure to include your full name and address information, as well as your order transaction number. Please provide complete details on the information that you would like to correct or change. When we have made the change on your order, we will send you an e-mail confirmation. If we are unable to change or cancel your order, we will notify you via e-mail. You may still return unused items within 30 days for a refund, less delivery costs.
17. What product guarantees do you offer?
Your satisfaction is our first priority. In the rare instance you are ever dissatisfied with your Bedwetting Store purchase; contact us for information about returns. We will gladly refund your purchase for unused items within 30 days (less S&H) if returned undamaged in their original packaging. Most of our bedwetting alarms and bedding are also backed by guarantees from the manufacturer. Information is provided with the item. For health reasons, we cannot accept returns of used merchandise.
18. How will my personal information such as my address, phone number and e-mail be used?
The Bedwetting Store respects your privacy. We will not use any information you provide to us for purposes other than to contact you about your order, or to notify you of products that we believe may be of interest to you. This information is not shared with anyone outside of the Bedwetting Store.
19. How do I return an item?
The Bedwetting Store accepts returns of unused merchandise returned in their original, resalable condition within 30 days of purchase - excluding books. Shipping and handling costs are not refundable. You must contact us for a return merchandise (RMA) number before shipping. You may call, email or contact us using the returns request form on this web site. Because of health and safety concerns, we cannot accept returns of used bedwetting alarms, bedding, briefs and other merchandise. Please carefully pack all items to be returned in original packaging. The Bedwetting Store is not responsible for shipping costs or damage on returned items. Please be advised that packages sent by normal US Mail cannot be tracked to ensure delivery. Since the Bedwetting Store cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery method that can be tracked and or insured.
20. What credit cards do you accept?
We accept American Express, Discover, VISA, MasterCard and PayPal.
21. Where do I get a coupon code?
Occasionally we may run promotions for discounts on items or shipping. These may include coupons available from your health care provider or coupons provided to repeat customers. Our customer service representatives are unable to provide you with these codes.
22. What if I have a problem with my item?
Occasionally, customers experience problems with the use of an item. We’ve developed several troubleshooting guides for specific products that answer many of the common issues customers have. Consult the troubleshooting guide for your product for answers to commonly asked questions and suggestions for resolving the problem. Should you need additional help, contact by phone or use the “Contact Us” form at the bottom of any page of this web site.
23. Who do I contact about warranty service?
Manufacturer warranties are usually handled by contacting the manufacturer directly by telephone. We can assist you in obtaining the manufacturer contact information if you did not retain the original packaging. As a courtesy to our customers, the Bedwetting Store provides warranty service for some products – in particular those where the manufacturers are located in other countries.
24. How will my charge appear on my credit card statement?
Your charge will read either “Bedwetting/Enuresis” or “Enuresis Associates”.
