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FAQS During the Coronavirus Pandemic

Are you still shipping?

Yes. Our warehouse employees are processing and shipping orders on time. Some of our shipping services, such as FedEx, UPS and USPS are experiencing minor delays from time to time. You can expect your order to be received on time, but please allow for 1-2 days extra for possible shipping delays from our carriers.

Can you still take my call?

Yes. Our call center employees have been able to work both from home and in the office. We are operating under normal business hours.

Will your call center still be able to answer questions relating to bedwetting?

Absolutely. We love helping our customers. We know that bedwetting is problem that often has questions. We recognize that because many families are quarantined at home, many are taking advantage of the more flexible schedules and are happy to help with whatever you need.

What precautions are you taking?

We are asking that all employees wash their hands when entering the building. In addition, they are wearing gloves while packing orders. We are also asking you to please take precautions. Coronaviruses are thought to be spread most often by respiratory droplets. Although the virus can survive for a short period on some surfaces, it is unlikely to be spread from domestic or international mail, products or packaging. However, The New England Journal of Medicine found that COVID-19 can live on cardboard for up to 24 hours and plastics for 72 hours.  All items are wrapped in plastic or are in a box, so we encourage you to take precautions when opening your products. Please immediately dispose of packaging and wash your hands. Remember that a lot more hands came into contact with your package after it has left our facility, so please dispose of the box or envelope that it came in.